Frequently Asked Questions
Everything you need to know about shopping with Mercy Industries.
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping generally takes 3-7 business days depending on your location, though expedited options are available at checkout.
What is your return policy?
We offer a 30-day return window for most items in their original, unused condition. Simply contact our support team to initiate a return and receive a prepaid shipping label.
How can I track my order?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Do you offer international shipping?
Yes, Mercy Industries ships to over 50 countries worldwide. Please note that international orders may be subject to local customs duties and taxes upon arrival.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How do I ensure I am choosing the right size or model?
Each product page features a detailed size guide and technical specifications. If you are still unsure, our customer service team is happy to provide personalized recommendations.